|Remote Support Services
Having a problem with your computer? Need support right away? We can help!
Save Money with Remote Support!
No scheduling an on-site support call, no waiting for an engineer to show up. NERDS On Wheelz can visit your computers "virtually" from our offices and help SAVE you on Travel Costs!!!!
Our Remote Support service is available with all three support plans.
How It Works
You can always call us at (301) 622-7995 to speak with a live NERDS technical support engineer and ask for a free demonstration. For your privacy, all remote control connections are started by you simply clicking on the "Get Support Now" button on this page, enter a NERDS support agent number, and click the "Connect" button. Once you have established the connection, a NERDS technical support engineer will establish a remote connection to your computer to share control of your keyboard and mouse in less than 20 seconds to begin the troubleshooting process. We have a demonstration page of screenshots followed with step-by-step instructions showing how the remote support process is like.
Completely Secure with Privacy in Mind
All remote connections that are initiated by you works through home and corporate firewalls. What's also convenient is that there are no pre-installed software needed for using our remote support connection application.
our remote support connection application allows you to see everything that we do right before your eyes on your computer and you can disconnect the remote control session at anytime you like. After the connection is terminated, our Remote Support application removes all of its software components from your computer automatically and we would have no access to your computer. Now that’s a peace of mind!
Pricing & Rates
Our rates are $25 per quarter hour, payable by credit card (VISA, MasterCard, Discover). There are no charge for the remote support service if we
determine that your problem cannot be handled remotely.